| What your shop needs |  | Typical heavy-duty repair software | Typical towing software |
|---|---|---|---|
| Repair work orders, job cards, estimates | Included | Included | Not offered |
| Tow dispatch, motor clubs, rotation, impound | Included | Not offered | Included |
| Tow call turns into a linked work order | Included | Not offered | Not offered |
| Built-in phone system with call recording | Included | Not offered | Not offered |
| AI answers after-hours calls in 5 languages | Included | Add-on / partial | Not offered |
| AI briefings on the main lists | Included | Add-on / partial | Not offered |
| Ask your data questions in plain English | Included | Add-on / partial | Not offered |
| Reads vendor invoices from your email | Included | Not offered | Not offered |
| Two-way QuickBooks sync | Included | Included | Add-on / partial |
| Customers approve estimates line by line | Included | Add-on / partial | Not offered |
| Payroll, bonus runs and tech scorecards | Included | Add-on / partial | Not offered |
| Auto-planned schedule by skill | Included | Not offered | Not offered |
| Meetings, training and apprentice tracking | Included | Not offered | Not offered |
Based on publicly listed features of leading heavy-duty repair and towing platforms, November 2026. Features vary by vendor and plan.
Four reasons shops switch.
One system, not five
Repair, towing, parts counter, phones, payroll and books share one customer record. Nothing gets retyped.
AI that does work
Not a chatbot in a corner. Duke drafts job cards, reviews work orders, answers the after-hours phone and reads vendor bills.
Made by a shop owner
Every feature was built because a working shop needed it — then used in production that week.
Your history comes with you
Work orders, invoice lines, customers, units, parts, vendors and payments move over from your current system.
Straight answers.
Will Duke send things to my customers on his own?
No. Anything that bills, charges, or goes out to a customer is drafted for a person to approve. The one exception you choose is the after-hours phone line, where Duke talks to callers live — and you decide which numbers and hours he covers.
Can I bring my data from my current software?
Yes. We import work orders, invoice lines, customers, units, parts, vendors, employees and payments, with a preview so you can catch duplicates before anything goes in.
Do I have to use the phone system?
No. Every module can be turned on or off. Most shops start with work orders and invoicing and add phones, towing and payroll when they're ready.
Does it work for a shop that only does repair — or only does towing?
Yes. Turn on what fits. AlphaWrx also adapts its wording and screens to the kind of shop you run.
Is my data safe?
Each shop's data is walled off from every other shop at the database level, every Duke action is logged, and access follows the roles you set for your team.