Work orders & job cards
- Status board from intake to invoiced
- Labor, parts, sublets and fees per job card
- Canned jobs and SOPs that ride along
- Warranty and comebacks tracked
Estimates & approvals
- Send by text or email
- Customer approves line by line
- Mid-job second approvals by link
- Approval history on every job
Towing & dispatch
- Live tow board and scheduled tows
- Motor clubs and police rotation
- Impound lot, storage fees, title cases
- Diesel-indexed fuel surcharge
Parts & purchasing
- POs, receiving, RFQs to vendors
- Cores bank and vendor returns
- Cross-reference and reorder points
- Bin moves and counts from a phone
Invoicing, payments & POS
- Invoices, statements, late interest
- Card terminals, pay-by-link, gift cards
- Counter sales with receipt printer
- Customer credits and payment terms
Built-in phone system
- Ring groups and desk phones
- Click-to-call and two-way texting
- Recordings, transcripts, voicemail
- AI after-hours receptionist
Customer portal
- Fleet view of every unit
- Approve estimates, pay invoices
- Service history and documents
- Calendar feed of appointments
Fleet PM & compliance
- PM schedules by miles, hours or date
- Automatic PM reminders
- DOT, registration, insurance dates
- VIN decode
Time clock, payroll & bonus
- Clock in/out and per-job timers
- Flat-rate and efficiency tracking
- Bonus runs computed for you
- Tech scorecards
Scheduling & work plan
- One calendar for appointments and jobs
- Auto-plan by skill and promise date
- Time off, on-call, team views
- Past days show actual clocked work
Reports & KPIs
- 35+ reports out of the box
- KPI targets and dashboards
- Profit & loss, WIP, A/R, job costing
- Scheduled reports by email
Meetings, training & more
- Weekly meeting with owned numbers
- Shop U training and apprentice hours
- Expenses and internal fleet
- Your own shop website with inquiry form
Customers approve from their phone. Line by line.
Text or email the estimate. The customer taps through, approves what they want and declines what they don't — and you see it on the work order right away. Found more mid-job? Send a second approval link in seconds.
Built for greasy hands and a phone.
Techs and drivers get a real iPhone and Android app: their day's work, timers that follow the job card, PM checklists and customer lookups. Hold the Duke button and say "put me on the Rev's job" — the clock follows.
- My day — what's next, in order
- Per-job timers, honest efficiency
- Push-to-talk Duke for clocking in and switching jobs
- Driver screens in Spanish
35+ reports. Duke tells you which one matters today.
Margin by job, customer and tech. Comebacks, WIP, A/R, parts velocity, sales tax, payroll — with a short Duke briefing on top pointing at the number that's off.
Tomorrow is planned before you get in.
AlphaWrx plans the next day overnight — who has the skills, who's out, what was promised when — and re-plans when a job runs long. Past days show the work that was actually clocked.
Connected out of the box.
Plus iPhone and Android apps for techs and drivers.